No power to 4 separate outdoor cameras. No LED even with power to the device

[Robroy]

Good day everyone, I have  a problem. I upgraded my ISP's router and I made a mistake of changing the name of the network. This is relevant because it caused my cameras not to connect (also my nest doorbell). After putting the correct/original network name/pw I was able to reconnect the doorbell only after I performed a factory reset. Now, for the four cameras, which are first generation, meaning that there is no reset button. Instead, you have to remove power to each of them. The google nest rep had me also remove the devices from the nest app. When reconnecting power though, the LED light does not turn blue/green/red. There is power at the device. I confirmed with voltmeter. Also, keep in mind that this happened to all 4 at once. All are on separate circuits and on opposite corners of the house.  How can all four cameras suddenly become dormant? I have reached out to support, spoke to three different agents and none have an explanation and they tell me that the units are out of warranty and there's nothing that they can/will do. Is it possible that they're in some sort of brick mode and if so how do I remedy it?

Thank you in advance!

[sterlinghawk]

Of course it happened all at once.  Take your phone, laptop or ipad with a ladder and connect to each one

[Robroy]

Thank you for the response. Why are the LED's not working on any of the units? 

In regards to the laptop/phone with the ladder, what should I do? There is no reset button. Are you referring to proximity? Without the blue light, I'm unsure what you are asking me to do.

[sterlinghawk]

Sure and I apologize I should have been more clear.  You take your mobile device and place it near the camera and reconnect to your wireless.  I just had to do the same thing as I added the old ones in.

Do each one at a time.  Wireless is persnickety 

[sterlinghawk]

Shall I assume that there is a QR code underneath each device?

[Robroy]

Yes, there is a QR code. When I go out there in the app and scan it, nothing happens. Cannot find device.

[sterlinghawk]

Robroy take the camera on your mobile and scan it.  In fairness I have a pill of a phone that does not always scan that well or Robroy if you have a apple device.  This is exactly what I have had to do.

[sterlinghawk]

Forgive me so what I hear you saying there is no reset.  Is there a tiny hole and I mean tiny that you can take a small paperclip and push in?

[Robroy]

I will check tomorrow and update this thread. I did not see one, but the support agents told me that the only way to reset was to pull power for 10 seconds. The other day I did go through the app to manually add the camera via scanning the QR code and it failed. 

[Robroy]

***update*** good news, 2 of the cameras are back on. The blue light appeared upon new attempt at applying power to them. 

bad news, 2 of them still do not power up. 

Weird that they're in some sort of hibernate mode. I wish google support would be more helpful on this.

[zoeuvre]

Hi there, 

Thanks for the follow up. I hope you already get the answer you're looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.
 

Thanks for your help, @sterlinghawk. 

Best,

Zoe

[zoeuvre]

Hi folks, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

[Robroy]

Hi Zoe, the issue has not been resolved. 2 of the cameras did power back up, while the other 2 still won't allow me to connect because of no LED indicator. Is it possible that it is in some sort of brick mode?

Thanks

[EdmondB]

Hello there,

@Robroy, I’m sorry for the trouble this has caused you. Let me help you out. Just a few questions: What type of Nest Camera are you using? Did you try a different power source for those two Nest cameras? If so, Have you tried swapping the power adapter for the other Nest camera that has an LED light?

I look forward to your response.

Thanks,
Edmond

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Sincerely,

Dan

[Robroy]

[Filter: keyword] Robroy's post body matched "brick", board "Cameras".

Post Subject: No power to 4 separate outdoor cameras. No LED even with power to the device

Post Body:

Good day everyone, I have  a problem. I upgraded my ISP's router and I made a mistake of changing the name of the network. This is relevant because it caused my cameras not to connect (also my nest doorbell). After putting the correct/original network name/pw I was able to reconnect the doorbell only after I performed a factory reset. Now, for the four cameras, which are first generation, meaning that there is no reset button. Instead, you have to remove power to each of them. The google nest rep had me also remove the devices from the nest app. When reconnecting power though, the LED light does not turn blue/green/red. There is power at the device. I confirmed with voltmeter. Also, keep in mind that this happened to all 4 at once. All are on separate circuits and on opposite corners of the house.  How can all four cameras suddenly become dormant? I have reached out to support, spoke to three different agents and none have an explanation and they tell me that the units are out of warranty and there's nothing that they can/will do. Is it possible that they're in some sort of brick mode and if so how do I remedy it?

Thank you in advance!

Body text "brick" matched filter pattern "brick".

Post by User[id=362333,login=Robroy] has message uid 422418.

Link to post: No power to 4 separate outdoor cameras. No LED even with power to the device

[zoeuvre]

Hi Robroy,

I'll merge this thread with the main post, where all the updates will be posted, so we can communicate effectively. You can follow the main thread for news because this one will be locked automatically once merged.
 

Thanks,

Zoe