No snapshot in history list problem

[stevo1957]

Why can I not reply to my own post?
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/No-snapshot-in-history-list-Nest-Aware-... snapshot in history list problem

I posted a response the other day which I note is not showing? 
Are my posts being removed?

Why are you closing down posts if they have not been resolved?

[janthadeus]

Hi stevo1957,

I’m sorry if you feel that way. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. Let’s see what’s going on — a few questions: how far is the camera from the router? Does your phone have a pending software update? Were there any changes to your Wi-Fi network? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, is the camera connected to a 2.4 GHz or 5 GHz Wi-Fi network?

Here are some troubleshooting steps you can try:

1. Close all the apps running in the background of your phone, reopen the Google Home app. Then, check your event history again. 
2. At the highest video quality setting, your camera can use a large chunk of the internet connection to stream video. Slower internet service might not be able to keep up. Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed. Have a look at this article for your guide: Internet bandwidth and speed requirements for Nest cameras.
3. Open the Home app .
4. Touch and hold your device's tile.
5. At the top right, tap Settings .
6. Choose Video.
7. Under “Video quality,” choose Max or High.
   • High settings uses less bandwidth.
   • Max settings uses more bandwidth.
8. Restart your phone, turn it off for 60 seconds then turn it on.
9. If you have a dual band Wi-Fi frequency switch your connection to 2.4 GHz Wi-Fi to improve your connection.
10. If possible, connect your camera directly to the main Wi-Fi access point.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

JT

[stevo1957]

As mentioned  before  my wife uses my Google account except she has  a Galaxy S8 running Android 12 and has no problems whatsoever. Therefore it is not my router or home equipment. Google has  acknowledged issues with Android 12 phones and apparently this issue was first raised by other users well over 12 months ago. 

Please advise when engineers expect this issue to be rectified.

[janthadeus]

Hello stevo1957,

I’m sorry for the delay. Let’s further check — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hey there,

We haven't received your form. Were you able to fill it out? Do you still need help?
 

Regards,

JT

[stevo1957]

The newest update of Home fixed the problem. I have been saying all along it was a Google issue.

Thanks.

[janthadeus]

Hi there,

Sounds great! We’re glad to hear that. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Cheers,

JT