No timeline…

[Eddie6]

I have no timeline on my IPad for my Nest Floodlight Camera. I have only event squares. I am paying for 24/7 video, but I have no way to scroll through a timeline. Why don’t I have a 24/7 timeline to scroll trough? Thanks!

[MplsCustomer]

@Eddie6 

You have to be in portrait view and click on the little box icon to switch from event view to timeline view:

[Lance_L]

Hi Eddie6,

I'm jumping in to ensure everything is good here. Have you seen MplsCustomer’s last response? Let me know if that helps.

I appreciate the help, MplsCustomer.

Best,

Lance

[EmersonB]

Hey everybody,

@Eddie6, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks for answering, Lance and MplsCustomer.

Regards,

Emerson

[Jenelyn_O]

Hey Eddie6,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate the help, @MplsCustomer, Lance, and Emerson.

Thanks,

Jenelyn

[Eddie6]

Hi. Thanks! Situation has been resolved… I had my iPad in horizontal mode—no timeline… When I put it in vertical mode the timeline does appear. Thanks!

[Eddie6]

Yep! That was my problem. Thanks!

[Jenelyn_O]

Hey there,

Thanks for letting us know. It looks like we have come to a solution, so I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Cheers,

Jenelyn