Nest Outdoor IQ Camera has a pink hue

[Jennifer4321]

We have googled how to resolve this issue so many others have had with this camera. I have toggled on and off the night vision... that didn't work. I have turned it off for 30 minutes... that didn't work. I have also performed a factory reset... nope! please help.

[EmptyNester]

Hello,  I'm and end user like you. If you search on this user forum for the word "pink" you will see lots of hits come up.  From what I can tell this is almost always not fixable as the camera has malfunctioned.  If you are still in the 1 year warranty Google will most likely replace it for you.  Here is the link to open a support ticket....

https://support.google.com/googlenest/gethelp

Please return here at some point and let us know how this turns out.

[EdmondB]

Hello Jennifer4321, 
 

Checking in — did you get a chance to tried the steps shared by EmptyNester? If so, how did it go? Let me know if you need more help.

Thanks for the help, @EmptyNester.

Best,
Edmond

[zoeuvre]

Hi folks,

@Jennifer4321, I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Thanks for your help, @EmptyNester, Edmond, and Zoe.

Regards,

Jenelyn