05-01-2024 12:52 AM
I am not getting notifications on my phone. The videos all say to go to settings, notifications, general notifications ..... that's where I get stuck. I have no general notifications!
05-01-2024 08:01 AM
To get notifications, go into Settings | Events | Seen events for your doorbell in the Google Home app and turn on the events you want recorded, and then for each of those, turn on "Your notifications".
To get notifications when the doorbell button is pressed, to into Settings | Notifications for your doorbell and turn on "Push notifications".
Also, on your iPhone, under Settings | Notifications | Google Home, you should have "Allow Notifications" and "Time Sensitive Notifications" turned on, and whatever other options you want.
05-01-2024 09:20 PM
Thank you, I’m currently talking to the tech team as these are turned on but I don’t have a list of events to select from. Very frustrating
05-02-2024 09:21 AM
In your first post it sounds like you are going to the iPhone settings. I think you need to be looking at the settings inside the app you are using.
05-02-2024 09:46 AM
I’m using the app. The tech team are struggling to sort it! I can’t turn notifications on and the list in notifications for the zone I set says: Choose which events you want to be notified about in this zone, and there’s no list! I’ve been escalated to the engineering team!
05-02-2024 10:42 AM
Under Settings | Events | Video history for your doorbell, which option (as shown below) is selected? With a battery doorbell, you won't have the last option:
Under Settings | Events | Seen events, you should see options like this, UNLESS you have "No video history" checked above.
05-02-2024 10:55 AM
OMG, I’ve just rung the bell and it binged on my phone and there was a banner! It doesn’t look like the screenshot you sent but similar. Thank you so much, one OAP smiling right now 😊 still not detecting movement but this is an improvement for sure
05-02-2024 11:00 AM
Hopefully motion alerts start working. Note that Google Nest cameras and doorbells all have some sort of "cooldown" period, so you won't get multiple notifications within just a few minutes.
05-02-2024 11:46 AM
Thank you. I’ll keep everything crossed
05-02-2024 08:33 PM
By any chance did you purchase this camera in a different country than you are using it? I know for example you can't buy a US version of the cameras and bring them to Europe. They will sort of work but there will be a lot of problems similar to what you are description.
05-02-2024 10:14 PM
No, in the UK a couple of weeks ago
seems to be sorred