Offline Battery Issue

[iguana]

My doorbell went offline this yesterday, I know it had plenty of charge left. When I unmounted it and plugged it in to the charger, the app declared "Device offline due to a battery issue". When I push the button it says it has 40% left.

I tried to factory reset with the pin in the back and reconnect to the doorbell as a new device again, but it keeps saying “something went wrong” after scanning the qr  code. 

Is this just too far gone now?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[iguana]

No worries! Yes, I do still need help with this issue!

[Brad]

@iguana

Are you charging your Nest Doorbell (battery) with the supplied charger?

Best regards,

Brad.

[SteveT1]

Hi folks,

I appreciate the help @Brad. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve