One of six cameras lost video history at 1am.

[Ganon]

All others have 30 day history. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[Ganon]

Yes. All history before Monday at 1am is gone. Says the camera was off or offline which is untrue. How does data disappear.

[Brad]

@Ganon

Do you have an active Nest Aware subscription? If you do not, or maybe if you were on the trial that ended, this could be the same issue.

Best regards,

Brad.

[SteveT1]

Hi folks,

I appreciate the help @Brad. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve