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Nest wireless video Doorbell

AlisonJae88
Community Member

I have a google nest wireless video doorbell and it worked jut fine for like a month or two and now all of a sudden it’s just taking pictures and no video or sound rather than recording and saving. It does however still show live as normal still. What’s wrong? Can you give me steps to fix it? TIA

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Brad. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve