Offline - both battery and wired nest cam

[TonyL]

I have both wired and battery Nestcams - 3 wired and 3 battery. 1 of the battery and 1 if the wired have for some time now displayed a status of off-line and I have followed all trouble shooting guides provided. very frustrating as I continue to receives the oops something went wrong message for the battery camera and nothing for the wired - have turned off my modem multiple times and reset both cameras to no avail.

If there is any advice fro others out there that may assist would really appreciate the input as starting to feel these cameras are a waste of money given the number of issues that I have encountered since installing last year.

Thanks Tony

[MplsCustomer]

@TonyL

Have you tried swapping locations between the cameras that are working and the ones that are offline, just to make sure that they aren't offline due to a weak Wi-Fi signal at their locations?

If that doesn't work, perhaps you should contact Support (https://support.google.com/googlenest/gethelp) about getting the two cameras replaced.

[aatienza]

Hey folks,

TonyL, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. How far are your cameras from your Wi-Fi router? Did you make any changes to your Wi-Fi network? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Check out this link to Troubleshoot offline Nest camera or doorbell.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

[aatienza]

Hi everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie