Only getting 3 hour history on Nest camera even though I pay subscription for 30 day history

[Rayabb]

Hi

We only get 3 hour video history on nest cam even though  we pay a subscription for 30 days

[MplsCustomer]

@Rayabb 

Is your Nest Aware subscription on the same Google Nest "home/structure" where your camera is, and on the same Google Account? If you go to the Subscription Management page (https://store.google.com/subscriptions?hl=en-US) and select your subscription, it will show the "home".

In the Google Home app, you can also go to Settings | Nest Aware to see what subscription is listed. If you go to your camera, you can select Settings | Video, and under "Video History" it will show the subscription for your camera.

[Rayabb]

All sorted 

Thank you

[aatienza]

Hey Rayabb,

Thanks for the update! Let us know if you have other questions as I'll be locking the thread after 24 hours.

I appreciate the help, MplsCustomer.

Best,

Archie