cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Floodlight keeps switching on and off

lukemi
Community Member

I bought this camera floodlight by the end of July and installed in early August by an electrician.

Everything was working as expected but around a week ago the floodlight kept switching on and off for no reason. I checked in the Google home app and the "lights" section appeared "offline" and unresponsive.

This are the steps I followed:

  • I restarted the switch to which the light is wired
  • I changed the settings to medium and the motion to only people - no one was passing by as it's a private area but the light kept switching on and off around every 30s
  • I restarted my Google Nest Router- after this the light section disappeared from the app
  • I checked the wires are ok - all good here
  • I wiped the sensor and the camera to make sure there was no dirt on it
  • I removed the camera from the app and reinstalled the floodlight

Nothing seems to work. When the power is on the camera is detected but the floodlight has disappear from the app and switches on and off every 30s so I had to disconnect it from the power. The camera keeps working as it has 50% battery left.

I've got a doorbell and other cameras as well as the router and wifi access points from Google Nest in the house and everything works except the floodlight. It's very frustrating as the light was very useful when we come home at night (specially now in winter that gets dark so soon).

What can I do next? Is this a faulty device? Why would it suddenly stop working when nothing was changed?

 

Thank you

 

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hi there,

 

It's us again. Were you able to fill out the form?

 

Thanks,
Archie

lukemi
Community Member

Hi there,

Thanks both for following up. I just filled out the form.

Thank you

aatienza
Community Specialist
Community Specialist

Hey lukemi,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,
Archie