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Orbi mesh network - Cam and Doorbell failing to set up

jhsk
Community Member

Hi all

I have 3 x Nest items: two Nest Cam Wired (2nd Gen) and one Nest Doorbell Battery.

They were connected to my home wifi and working fine.

I performed a factory reset on my mesh wifi setup (Orbi). I re-named the network as it was before, and used the same password as before.

I am trying to re-establish the connection with my Nest items. I have disabled 5G on the wifi network.

However, the items are consistently failing to connect. Typically, the error message is asking me to connect to the same wifi network.

I have removed all the devices from my Home, in Google Home and in the Nest App, so I am essentially starting from scratch.

Can anyone give me a steer, please? I simply don't know what the problem is, and I thought that starting from scratch would work.

Thanks

Jim

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad