Outdoor Cam wifi strength through condo glass? Feels weak

[Lyphe416]

Hi all,

I recently purchased 3 outdoor cams and placed them around my condo deck.  We have thick condo glass, but it's nothing crazy and does not seem to have any special tinting or glaze.  

That said, the signal between my wifi and the cams seems very spotty.  If I pull up the live video on a cam, it turns on for about 5 seconds, then goes off, then comes back, and so on.  The two cameras in question are about 2 feet from my Eero extender, with only glass between them, yet the spotty live feeds.  

Other info:  My wifi is very strong and no other devices have trouble.  And I've confirmed that the cams are connected to the closest extender, right beside each.

Has anyone else with thick glass had issues with wifi on the cams?

Ty

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Lyphe416]

They have been restarted multiple times.

[janthadeus]

Hi Lyphe416, 
 

I’m sorry your cameras are still offline. Thick glass can cause wireless interference to your cameras. A few questions: what Wi-Fi frequency band your cameras are connected to (2.4 GHz or 5 GHz)? What’s your internet speed (download and upload speed)? Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed. Are there other devices connected to the same Wi-Fi where the cameras are connected to? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the cameras?

I appreciate the help, Brad.

Thanks,

JT

[Lyphe416]

It appears to be an issue with the Google Home app for IOS.
Here is why I say that:

- If I log into Google Home via my PC using a Chrome browser, all of my cams show immediately and I get a steady feed.
- If I log into Google Home via my iPhone 13 Pro, then the feeds drop in and out with only intermittent connection.  

Of note:  My phone is connected via wifi and has a strong internet connection.  My phone is up to date with the latest IOS software.  My google home app on the iPhone is up to date with the latest software.

[EmersonB]

Hello everyone, 

@Lyphe416 thanks for getting back to us and for updating us about your concern. To confirm, have you tried signing in with the web browser of your mobile phone? Then, check the difference. Try re-installing your Google Home app. Restart your WiFi network and your mobile phone.

Keep us posted.

I appreciate your help, JT and Brad.
 
Best,
Emerson

[EmersonB]

Hi Lyphe416,

How's it going with your Nest Camera? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.

Regards,
Emerson

[Lyphe416]

Hi Emerson,

The cams seem to working well now.  I think they still struggle a bit through thick coated condo glass, but I've got a consistent feed now by putting wifi extenders closer to them on the inside, so the distance is much shorter.

Consider this a closed issue now and ty for following up.

[EmersonB]

Hey Lyphe416,

Thanks for getting back to us and we're glad that it's resolved now. It's good to hear that you're able to add WiFi extenders. I'll go ahead and lock the thread now. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Emerson