Outdoor camera linked to another account

[LynetteB8]

I got an outdoor camera two years ago. We set up a nest account and them added a nest thermostat.

The camera was uninstalled while renovating and when we put it back up, I tried to log in and couldn’t, so tried to migrate to Google.

Now I can’t add the camera to my new nest account because it’s linked to my old one which I can’t access and I don’t know how to access the device in Google!

[Avalanche1618]

Hi. Did you figure out how to do it? I have the same issue 😕 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[LynetteB8]

No, I can’t figure it out! Please advise me what to do, otherwise, I will never be able to use this camera.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Jmartini797]

I have the same problem

[Avalanche1618]

Nest/Google support was not helpful. What they told me to do didn't work. Let me know if you find a solution.  If there isn't one, I'm out $300.