Outdoor camera with floodlight

[FalconMan]

Almost a week after installing my camera with floodlight, now when I go to Settings, I get the message 'requested entity not found'. I have tried all troubleshooting steps with chat specialist and nothing has worked. He suggested I wait until the next day to see if it resolves. It has not resolved. In my opinion, this is a backend issue.

[moralesvicente]

Hello FalconMan, 

Thank you so much for posting in this community. I’m sorry to hear you’re experiencing trouble with your Nest Camera Outdoor with floodlight on the Google Home app. I'm grateful for your time and effort in performing some troubleshooting steps. I’m here to share more information with you.

We appreciate your patience with this. We resolved an issue impacting some Google Nest devices. If you're still experiencing issues, please let us know by replying to this post.

Best regards, 

Daniel 

[FalconMan]

I only have one outstanding issue. As a result of the factory reset and re-installation of my camera/floodlight, I can't delete the old camera in the home app.

[moralesvicente]

Hello FalconMan, 

Thank you for getting back to me. To provide you with more information, could you please attach a screenshot of the Nest Camera that you are not able to remove from the Google Home app? 

I’ll be waiting for your response. 

Regards,

Daniel

[FalconMan]

 How do I send you a screenshot?

[moralesvicente]

Hey FalconMan, 

Thanks for your reply. To post a screenshot, please follow the next steps:

• Click on the option reply.

• Look for the Insert Photos or camera icon.

• Locate the image you want to upload.

• Once chosen, click the picture's Done or Insert button after it loads. 

• Finally, to publish the image, click the Post Reply 

I'll be looking forward to hearing back.

Best regards, 

Daniel

[AnonymousHandle]

I have this exact same issue.