Outdoor cameras won’t connect to new router

[Skyline965]

I found this thread but there were no replies and the thread was locked, neither of the users recieved an answer. I am having the same issue. https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Outdoor-cameras-won-t-connect-to-new-ro... After my router was replaced, I removed and tried to reinstall my 2 outdoor cams and I'm just getting "Something went wrong" error. I've done everything as suggested and nothing works! HELP! 

[Skyline965]

Since there's there's NO help here, I wanted to share the fix. I had Geek Squad come out and all that needed to be done is a hard reset on the camera prior to adding the camera back to Google home. Just use a paperclip and push it in to hole that is located on the back of the camera itself until you hear the audible that tells you it has been reset then add the device. Hope those this helps!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Xenonmstr1]

I am having the same problem. connect outdoor cam to new network/router.

[cardgrl]

I am also having the same issue on ALL of my equipment - cameras, door bells, after changing internet providers!