Pink Hue on Nest Outdoor Camera

[ZachWoehr]

My video feed on my Nest Outdoor Camera is has turned pink about a week ago. The night vision mode has always been on auto. I’ve tried resetting the camera, but the pink video still appears. What else can I try?

[cjtucker]

Same issue on a doorbell camera...

[Jenelyn_O]

Hi folks,
 

Thanks for reaching out and for taking some steps beforehand. I'm sorry for the delay. How’s the temperature of your Nest Camera/Doorbell (hot, warm, cold or normal)? 

Here are some troubleshooting steps you can try:

1. If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when you toggle the Night Vision settings off.
2. Unplug the camera from the power source, wait for 30 seconds, and plug the camera back in. To view the steps on how to restart your doorbell, have a look at this article: Restart or factory reset Nest camera or doorbell.
3. Ensure the camera is installed in a supported location and not in an area prone to overheat or direct sunlight.
4. Unplug the camera from its power source and reposition it after it’s had sufficient time to cool.

Let me know how it goes.

Best,

Jenelyn

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Thanks.

Juni

[ZachWoehr]

I’ve tried the steps mentioned above and still have the same issue. 

[Juni]

Hi ZachWoehr,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Thanks,

Juni

[Juni]

Hi folks, 

cjtucker, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

ZachWoehr, We haven’t received your form. Kindly fill it out so we can continue with the next step. 

Regards,

Juni

[Juni]

Hi ZachWoehr

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Best,

Juni

[EmersonB]

Hi everyone,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.
 
I appreciate the help, Juni and Jenelyn.

Thanks,
Emerson