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Pink/purple hue on Nest Flood Camera

1_SpaceCowboy
Community Member

‎08-29-2023 04:39 PM

My camera has been having a pink/purple hue on the video and recordings. I have restarted the device, toggled the nightvision on and off, changed the resolution, recording duration and still happening. Ever since I have had this device I have had issues. Had to reset twice prior to this since it would would not display in my google home app or nest displays. I need help getting this device replaced. 

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Rubes
Gold Product Expert
Gold Product Expert

‎08-30-2023 01:08 PM

This commonly occurs if there is a very bright light source in the area. For example my own Nest Hello has a slightly pink hue in the upper corner as there is a light directly above it.

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1_SpaceCowboy
Community Member
In response to Rubes

‎08-30-2023 01:50 PM

Thank you for your response, but this has been in the exact same spot since day one. Also, the hue does not go away when the sun goes down. There is no other light source. Only happens during the day and its the whole video frame not parts of it. 

How can I go about processing warranty on this device, so far no good results and seems like a RMA is the next step. 

 

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