Playback on camera doesn’t work

[Hats75]

Hi,

we have two test cams outside and one inside and before going to google worked fine since moving over to google the playback part does not work we can watch live but can not see anything in the past.

we have resubscribed but it still does not work! This is a lot of money for this not to have worked and it hasn’t worked for some time and we cannot see to get a reason for why it doesn’t work?

[MplsCustomer]

@Hats75 

If you have the older Google Nest cameras (not the ones released starting in the fall of 2021), you can view their live view in the Google Home app, but history from your Nest Aware subscription is viewable in the Google Nest app or on the home.nest.com website.

[Brad]

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. Thank you for helping out, @MplsCustomer.

Best Regards,

Brad

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie