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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 311 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 16131 Views
  • 0 replies
  • 6 kudos

Camera security outside

I am starting to get this color change on my 1st Gen external wired security camera. Is there a setting? What’s wrong?

C684E7F0-7602-4757-99E6-C6714F187231.jpeg

"secure loop request"

Don't waste your time requesting a secure loop from the help community. Purchased the camera and saw this as a helpful option, reached out to request one exactly as the google website tells me to. They tell me that my camera is not eligible when I li...

No notifications for wired doorbell on iPhone

This has been on ongoing problem with this doorbell. My wired doorbell won’t send notifications and my battery one will. I have checked ALL notification settings on my phone and the Google Nest and Google Home apps. I have reset my phone and again ch...

Kgrav by Community Member
  • 722 Views
  • 3 replies
  • 0 kudos

Unable to load image trying to work with zones

I set up zones a few days ago. Want to tweak them but when I go to Activity Zones I get Unable to load image message. Current zones and notifications are working. Camera is online and working. Trying to avoid resetting the camera.

Dewoeste by Community Member
  • 11167 Views
  • 55 replies
  • 6 kudos

Nest doorbell continuing to stop alerting

I have a 2nd generation wired nest doorbell that worked well for the longest time but has recently stopped alerting me when someone rings my doorbell. If I delete and reinstall everything it will work for a short time but then disconnects / stops wor...

Can't save a clip

I had an incident occur this morning out on my road... barely in my camera view, but visible none the less. It did not create an event on my camera and therefore, I have no idea how to export the clip to share it. This seems to be a huge feature for ...

mwadd23 by Community Member
  • 1735 Views
  • 8 replies
  • 4 kudos

Google Nest Customer Service Is THE WORST

I’ve been trying to speak with someone for MONTHS about my Google Nest camera purchase. When you call the customer service number (removed phone number for user safety) it makes you go to g.co/verify to “click yes” and verify that you have a Google a...

SashaKNYC by Community Member
  • 805 Views
  • 4 replies
  • 0 kudos
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