No blue light when trying to reconnect nest wireless camera

[Chansen]

I had one of the three nest cameras go off line so I removed it from my room. Now I’m trying to reinstall it and I get no blue light to reconnect it???

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Chansen]

Pretty sure I already tried that 

[EmersonB]

Hi everyone,

@Chansen thanks for getting back to us and for trying the suggested step. Let's go ahead and check other options here. To confirm, do you have the battery or wired type of Nest Camera? How far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Give these steps a try:

• Restart your mobile phone and WiFi router.
• In case your Nest Camera is still in your app, kindly remove it then reset it to the factory default. Remember that by resetting it will remove your recorded events.
• Then, add it back to your Nest app or Google Home app.
   

Keep us posted.

I appreciate the help, Brad.

Regards,

Emerson 

[EmersonB]

Hi Chansen,

How's it going with your Nest Camera? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.
 
Thanks,
Emerson

[EmersonB]

Hey Chansen,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 
Best,
Emerson