01-08-2023 01:07 AM
Hi, I got a new router set up a new wifi at home, removed nest cam V2 from home app as I read in instructions. Now when I try adding it, the cam is not found... If I check routers theter app I can see that the cam is not connected to WIFI... The light on cam is green. I guess the cam is somehow still "connected" to old wifi... I then switched off new router, setup old wifi just as it was before and still no success... How can I fix this?
Answered! Go to the Recommended Answer.
01-08-2023 10:39 AM
I found the reset button and i’ve managed to setup the cam successfully. Thank you for support
01-08-2023 07:19 AM
Sounds like you've already tried the right steps. I'd recommend a factory reset.
Restart or factory reset Nest camera or doorbell - Google Nest Help
01-08-2023 07:22 AM
Hi. Tnx but how to perform factory reset on a cam v2? There is no button for that and I don’t see the cam in app anymore
01-08-2023 07:25 AM - edited 01-08-2023 07:25 AM
Scroll down to the bottom of that article. It has instructions for each model of Nest camera.
01-08-2023 09:33 AM
hi again 🙂 I’ve read this article over and over before posting here as well… the problem is V2 doesn’t have reset button and everything I should do in app I already did… and now I don’t see the cam in app…
01-08-2023 09:37 AM
By V2 do you mean Nest Doorbell 2nd gen (wired)?
01-08-2023 09:39 AM - edited 01-08-2023 09:40 AM
Oh sorry no, nest cam indoor wired v2
01-08-2023 09:43 AM
No worries! So that would be Nest Cam (wired), at the top of the list of models?
01-08-2023 09:45 AM
Nope, that’s the first version, version 2 doesn’t have reset button
01-08-2023 09:53 AM
Hey! Sorry I feel like a total idiot… I found the reset button… Tnx
01-08-2023 09:41 AM
Sorry, I edited answer it’s not doorbell it is camera
01-08-2023 09:51 AM
It sounds likely then you have one of the original Nest Cam Indoor, not to be confused with Nest Cam IQ Indoor. Removing it from the app should have reset the camera. Apologies for the confusion!
For setup, are you using the Nest app? Do you see an error message or code?
01-08-2023 10:39 AM
I found the reset button and i’ve managed to setup the cam successfully. Thank you for support
01-12-2023 02:35 PM
Hi there,
Thank you so much for all your help here, @David_K! I appreciate all that you do for the community. I am just checking in to see how things are going. Please let me know if you need any assistance.
Best regards,
Brad
01-16-2023 10:22 PM - edited 01-16-2023 10:23 PM
Hey Vladimir82,
Woohoo! We're glad to hear! It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for the help, davidking and Brad.
Best,
JT
01-08-2023 01:34 PM
Glad to hear that!