google nest cam v2 not connecting to new wifi

[Vladimir82]

Hi, I got a new router set up a new wifi at home, removed nest cam V2 from home app as I read in instructions. Now when I try adding it, the cam is not found... If I check routers theter app I can see that the cam is not connected to WIFI... The light on cam is green. I guess the cam is somehow still "connected" to old wifi... I then switched off new router, setup old wifi just as it was before and still no success... How can I fix this? 

[David_K]

Sounds like you've already tried the right steps. I'd recommend a factory reset.

Restart or factory reset Nest camera or doorbell - Google Nest Help

[Vladimir82]

Hi. Tnx but how to perform factory reset on a cam v2? There is no button for that and I don’t see the cam in app anymore

[David_K]

Scroll down to the bottom of that article. It has instructions for each model of Nest camera.

[Vladimir82]

hi again 🙂 I’ve read this article over and over before posting here as well… the problem is V2 doesn’t have reset button and everything I should do in app I already did… and now I don’t see the cam in app…

[David_K]

By V2 do you mean Nest Doorbell 2nd gen (wired)? 

[Vladimir82]

Oh sorry no, nest cam indoor wired v2

[David_K]

No worries! So that would be Nest Cam (wired), at the top of the list of models?

[Vladimir82]

Nope, that’s the first version, version 2 doesn’t have reset button

[Vladimir82]

Hey! Sorry I feel like a total idiot… I found the reset button… Tnx 

[Vladimir82]

Sorry, I edited answer it’s not doorbell it is camera

[David_K]

It sounds likely then you have one of the original Nest Cam Indoor, not to be confused with Nest Cam IQ Indoor. Removing it from the app should have reset the camera. Apologies for the confusion!

For setup, are you using the Nest app? Do you see an error message or code?

[Vladimir82 · Accepted solution]

I found the reset button and i’ve managed to setup the cam successfully. Thank you for support 

[Brad]

Hi there,

Thank you so much for all your help here, @David_K! I appreciate all that you do for the community. I am just checking in to see how things are going. Please let me know if you need any assistance.

Best regards,

Brad

[janthadeus]

Hey Vladimir82,

Woohoo! We're glad to hear! It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, davidking and Brad.

Best,

JT

[David_K]

Glad to hear that!