I have had my camera for about 3 months. All of a sudden my app said it was offline.(my other 3 cameras were working fine) I could not access it through my app so I tried removing it from my app and then re adding it. During the set up process after I scan the QRS code and my phone tries to connect with the camera but it never recognizes it. I tried to restart the camera but it doesn’t work. While I am holding in on the reset button the light stays white, eventually it goes back to green then the light turns off. I never see the blinking light and I never hear a tone. What should I do?? Please help.
I deleted the cameras from my Home group and the Reset the camera. Now the Google Nest App fails in the middle of trying to add the camera back into my home network. The App starts looking for that cameras and the dumb square, triangle & circle just crashes to the bottom of the App screen and kicks me back to the "What are you setting up?" screen. You have no idea how many hours I have spent trying to get these cameras back on line!!
Thanks for trying. No worries, we’ll sort this out — a few questions: what’s the status light of your camera? How far is the camera from the router? What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Were there any changes to your Wi-Fi network? Also, how far have you gotten in pairing your camera?
Going over the steps here might help:
Let me know how it goes.
I appreciate your help, Emerson.