Plugged in but not charging

[Mahi2]

I am a legacy nest cam user and am trying very hard to move over to the Google nest cameras and Google Home application. I was almost ready to make the switch when a new issue arose. My new wired Google nest cam is telling me the battery is dead. I unmounted it and am charging with a different cord but - why?!?  I just want plugged in outdoor cameras with 24/7 video that will work in sub zero weather - like the old ones!  This is why I haven’t switched - so many issues. 
This particular issue comes up regularly in the forum. 

Tell me these types of issues are being troubleshooted. It shouldn’t be this hard. 

[MplsCustomer]

@Mahi2 

Which camera do you actually have? The 2nd gen Google Nest Indoor Camera is actually hard-wired and does not have a battery. The 2nd gen Google Nest Battery Doorbell can be plugged in with the optional power cable, with the power cable feeding towards the FRONT of the camera and with the USB plug firmly seated in the bottom of the camera (the plug is a bit flimsy). The camera should be plugged in during the install process; apparently when it is plugged in during the install, some hidden setting is set that recognizes that the camera is running on household current. When it is plugged in, under Settings | Battery for the camera, it should say "Plugged in" with an infinity symbol.

We've had a 2nd gen Google Nest Battery Camera since Sept. 2021, plugged in with the optional 10-meter power cable. It's been "Live" and online ever since, and the battery has never needed charging because it's running on household current, and we are in our fourth Minnesota winter, with temperatures down to -19 degrees Fahrenheit last night.

[Mahi2]

This one is a new 2nd gen Google Nest Indoor/Outdoor - battery operation possible but I keep it wired.  I have another unit, same model, that does show as plugged in. Very frustrating - old platform much more user friendly and I need to get over it!

[MplsCustomer]

@Mahi2 

Note the specifics of my earlier reply for a possible explanation of what's happening with your camera.

Note also that some customers in this forum have reported issues using the 1-meter charging cord that comes with the camera to power their camera on an ongoing basis.  I'm not sure the 1-meter charging cord and its adapter/charger can be used instead of the 5-meter and 10-meter power cables and adapters that Google Nest sells.

[Mahi2]

I do have the 10 meter cord but had to recharge with the 1 meter cord that comes with camera. 

I appreciate your reply but doesn’t resolve my issue. Camera is now recharged and reinstalled. 

Still hesitant to do big switch over but good to know that your 2nd gen survived this cold snap. 

[MplsCustomer]

@Mahi2 

If you're using the 10-meter power cable, when you go to Settings | Battery it should always say "Plugged in" with an infinity symbol unless you unplug it. I've seen posts from some customers who resorted to using a Q-tip and a bit of rubbing alcohol to clean off the contact points on the USB plug. Also, as I mentioned, if your camera was not plugged in during the installation process, the install process may not have flagged it as "plugged in". I've seen a few posts from customers who purchased the optional power cable after installing their camera, and found they had to remove it from the Google Home app, do a factory reset, and reinstall it before it would function as "plugged in".

If none of that helps, maybe you have a faulty camera; you could contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[tecwomyn]

The camera is plugged in and on. It not starting has been going on for more 3 months and do us the other 4 that I have.

[tecwomyn]

What I wrote is true.

[tecwomyn]

Please send me a phone number to talk to someone

[MplsCustomer]

@tecwomyn 

I can't realy tell what's going on in your case, but I don't have anything else to suggest beyond my earlier replies on this thread.

And I can't give you a phone number because Google Nest Support doesn't provide one.  As I noted in my earlier reply, to contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.