Presence sending not available after Nest Camera setup.

[DSullivan32]

Hello,

Having zero luck getting anywhere with having my Nest camera turn on / off when I'm away / home.

The information in the online Google guides is wrong, or missing.

During the setup of the camera, it asks for location permissions to use presence sensing to turn the camera on/off, then this does not work. The camera stays on while I'm here.

Articles suggest going Home app > settings > presence sensing to change/set this up.

'presence sensing' is not an option listed in the settings in my Google home app!

Others articles say add the device to routines to turn off when you leave or come home. In routines my camera is not an available device.

All my nest speakers and screens are, but not my camera.

The camera works. I can connect to it, turn it off/on manually no problem. 

But every option around automatic on/off as I am away or home is missing or doesn't exist as described in your online guides or posts in my app. 

So how do I do this? Thanks 

[MplsCustomer]

@DSullivan32 

We don't use the Home/Away capability, but here is Google Nest's Help topic:

https://support.google.com/googlenest/answer/10071810

And here is another Help topic:

https://support.google.com/googlenest/answer/9246474

[DSullivan32]

Thank you for the reply @MplsCustomer

Unfortunately those linked threads reference things that are not available in my Google Home app. There is no “Presence Sensing” option under settings and no triggers available to setup home and away supporting the location based on my phone.   Guided setup took me through all of the configurations for the presence  sensing feature successfully. But they are not working and are not shown in the app. Others have posted about this in the past, we’re given links to the same pages which do not provide a resolution. Their posts were closed without being resolved. 

Appreciate you reply but I am still unable to get the “presence sensing” feature to work with my Nest camera.  David

[kcruzgonzalez]

Hi DSullivan32,

Thank you for posting in the community. I'm sorry that you're having troubles with the presence sensing option not appearing on your Google Home App. I understand how frustrating this can be. I'm here to help.

Before I begin, I need to ask a few questions for further assistance: •

• What operating system are you using?

• What model of the Nest camera do you have?

• When did you first encounter the issue?

• Could you check the version of your Google Home app?

• Could you check the permission for the Google Home app on your phone settings?

Please keep me posted. I'll look forward to your response.

Regards,

Kevin

[DSullivan32]

Kevin, thank you for reaching out and sorry I haven't replied sooner.

Here's the additional information you requested:

• What operating system are you using? iOS Version 18.2.1 on iPhone 15 Pro Max

• What model of the Nest camera do you have? Nest Cam (indoor, wired) purchased on January 27, 2025 from the Google Store, installed on February 3, 2025.

• When did you first encounter the issue? Immediately after installation of the camera

• Could you check the version of your Google Home app? App version 3.28.104

• Could you check the permission for the Google Home app on your phone settings? Permissions as set on the Google Home App:

  • Location = Always
  • Bluetooth = On
  • Local Network = On
  • Microphone = On
  • Camera = On
  • Background App Refresh = On
  • Cellular Data = On

I look forward to next steps.  Thanks again, David

[kcruzgonzalez]

Hi Dsullivan32,

Thanks for providing that information! Let's work together to get this sorted out. Please try the following steps:

1. Check Date & Time: Make sure the date and time settings on your device are correct and set to update automatically.

2. Sign Out & Back In: Sign out of the Nest or Google Home app, then sign back in.

3. Force Close the App: Completely close the Nest or Google Home app.

4. Test Network Connection: If your device uses both Wi-Fi and cellular data, test if the issue persists on both connections.

5. Uninstall the App: Uninstall the Nest or Google Home app.

6. Restart Your Device: Restart your device.

7. Reinstall the App: Reinstall the Nest or Google Home app from the app store.

8. Test on Another Device (If Possible): If you have access to another compatible device or computer, try using the Nest or Google Home app there to see if the issue persists.

Let me know how it goes and keep me posted.

Regards,

Kevin