Problem connecting to cloud

[MTibb]

I am trying to RE-connect my nest doorbell (battery), it was going and then kept going offline.  I have since rectified that by purchasing Nest Wifi (Tripple Pack) and have since had problems trying to reconnect the doorbell.

Error Message: Problem connecting to cloud.

Set Up a device

New Device

Choose a Home

Select Doorbell (Battery)

Scan QR Code

Agree to terms etc ...

Plug in the doorbell 

Preparing your device

Error Message: Cant connect to assisting device. RETRY

I of course have done several things factory reset the doorbell, charged the doorbell.  Plugged and Unplugged the Nest Hub Max etc, deleted and re-installed the Home App, tried to add another network in the Home App.  Ensured my Nest Aware subscription is valid.

What am I missing here!!!

[JKostal]

I'm having exactly the same issue!! So frustrated.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[MTibb]

Thank you for your response.  My endless patience finally ran its course.  I just took it back to the shop to ask for a refund two days ago.  I mean, I tried and I tried all sorts of ways to get it to work or connect but it simply would not.  A real shame because my area is known for very weak internet and this could have worked a rest if it did what it said it was supposed to do.  Really disappointed with the lack of response from ANY Google tech.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.