Problem mounting the doorbell

[Dawaltz]

Had issues mounting the doorbell to the wedge. After much struggle, the 'button' that was suppose to click to the mount broke. Tried to get help with google support but there's no way i can reach one. Just read some old post in the community and realise that many people had issue with mounting the doorbell to the wedge. My doorbell is new and we haven't even use it and now it's not usable because the doorbell won't work if you don't mount it. Does anyone know if this can be repaired or if there's anything i can do about it. 

[MplsCustomer]

@Dawaltz 

There have been multiple reports about faulty mounting mechanisms for the new battery doorbell in this forum. You'll need to use this link to try to reach Google Nest Support: https://support.google.com/googlenest/gethelp

Or you can hope that a Google Nest Community Specialist reads this and posts a "form" for you to fit out (and hope that leads to a resolution).

[EmersonB]

Hi folks,

@Dawaltz we're sorry to hear that it broke. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[EmersonB]

Hi Dawaltz,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks,

Emerson