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Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Resolved! Quicker access to live feed
Is there a quicker way to access the doorbell camera's live feed?On my Android device, currently I have to find the Google Home app icon. Launch it and then scroll down through all of my 'rooms' to find the doorbell. Select the doorbell and then sele...
Nest Doorbell Supplementary Terms
Hi There, I cannot get past this error/page when trying to set up any Nest product, the doorbell, protect or camera devices.regardless of network, re starts etc I have tried everything… can anybody shed light on this? thanks
Resolved! Night vision rarely works
I have the Google Battery Doorbell. Sometimes night vision is fine but most of the time I can only see blackness. I have the night vision set to always on, so it's always black and white, and everything else is set to maximise video quality. Any sugg...
Nest Thermostat changes to Away mode when I’m home
I’ve had a Nest Thermostat 2nd generation for a couple of years and it’s been great. over the past couple of weeks my nest thermostat changes from home mode to away mode on its own. It seems to make that change every couple of hours and I can’t figur...
Moisture in camera
Hi, I have used nest cameras for over 5 years and currently have 8 active cameras. Up until now I have had no issues with the cameras. The 8th camera I purchased not even a year ago now has condensation in it. All cameras are protected from the eleme...
Spinning Icon in App using iOS
This is basically a repost of this question:https://support.google.com/googlenest/thread/10972586/nest-camera-spins-with-blue-circle-on-iphone-app-until-restarting-app-many-times?hl=en My camera that is on a free plan, whenever I open the app, the di...
Nest battery doorbell
My nest doorbell sends alerts to my phone, but will not ring on my Google home or home mini devices when someone pushes the button. I have allowed 'visitor announcements' but still my devices fail to alert me... Any advice is greatly appreciated.
Lost Nest Outdoor IQ camera mounting plate, need a replacement.
I recently moved and have lost the wall mounting plate that came with my nest indoor IQ camera that I purchased about two years ago. I need to buy a replacement mounting plate but can’t find one. Can anybody point me in the right direction? Thanks! C...
Doorbell battery only displays live video if phone is next to it
My google doorbell device is located at the front gate. The light is always green and it successfuly captures video when someone approachs it and sends alerts to my phone. Video is available in history with a delay for a period of time.The live video...
water into my camera
My outdoor camera is suppose to be water proof, it was install under roofline and still got water inside now it does not turn on anymore. What I can do? is this warranty?
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