Nest Outdoor Camera Scrubbing

[jsteel2988]

This issue has happened before and was resolved but is happening again. I cannot scrub through my 24/7 video footage. The video just stays still while I go through the timeline of the day.

[AndersC · Accepted solution]

Hi @jsteel2988,

Thank you for posting in the community. I understand you're experiencing an issue where you cannot scrub through your 24/7 video history on your Nest Outdoor Camera, causing the video to remain static while you move through the timeline. I'm happy to assist you.

To better understand the issue you're experiencing and its cause, please provide the information requested below:

• Do you have a Nest Cam Outdoor (wired, 1st or 2nd gen) or a Nest Cam Outdoor or Indoor (battery) model?
  • You can identify the model of your camera by comparing it with the ones shown in the article Technical specs for Google Nest cameras and doorbells.
• Are you signed into the Nest app or the Google Home app? If so, are you signed into the correct account?
• Can you check the camera's live feed?
• Do you have a Google Home Premium subscription? If so, what type of Google Home Premium subscription do you have?
• Are you experiencing this issue only when accessing the 24/7 video history, or does it also happen when accessing recorded events?
• How is the general internet connection? Are there any known issues, such as devices going offline, slow download speeds, or a large number of people using the network simultaneously?

In the meantime, I recommend visiting the article Troubleshoot event video history to find some tips for issues related to event video history.

Keep me posted.

Regards,

Anders