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Problem with installation with google doorbell batteri

Anettedandanel1
Community Member

When I try to install my  new doorbell with batteri, it tells me to Press the button  to wake up my nest protect. If I Press the next button, then the installation stops with a massage: there is no connection to the assistent Unit. Can anybody help my, and tell my what to do. Please.

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey Anettedandanel1,

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

 

Thanks,

Archie