Does anyone know how to get the free camera from the dropcam replacement program. I have talked to 6 different people at google and they give me directions and promo codes to use and none of them work!…I have sent over 15 emails and spent over 75 mins on the phone and chat and nothing works!!…Anyone had any luck with getting the free camera they offer in exchange for the dropcam??Thanks
Oh no! That isn’t the experience we want you to have. I’d be more than happy to help you with this.
I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.
We haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.
I have tried to get help via tech support chat, tech support phone calls, and this forum and am getting no responses other than "You will hear from somebody soon". I have received one free Nest Cam as a replacement for one of my Drop Cams, but I can't find a way to get the second one promised. I've twice filled out the form requested by tech support in this forum. Can you be more specific about when I and the others with the same problem will get help so I don't have to keep bugging you about this?
@John123456789, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
@lleonard4, thanks for joining the conversation. I’m sorry to hear that you’re having the same issue. Can you share the case IDs from your interactions with the support team so I can check what happened?
