QR code erased on nest

[Maksim84]

Hi. 

My Google nest cameras QR code has been erased as it fell into a cake (go figure) and now I cannot scan the QR code or make out the numbers to put it in manually. Please help as I can’t install it! Thank you

 

[MplsCustomer]

@Maksim84 

I don't think Google Nest Support can or will provide you with the 6-character Setup Code. That's why we started writing down and saving the Setup Codes for all of our Google Nest cameras and doorbells several years ago.

[EmersonB]

Hi everyone,

@Maksim84 thanks for reaching out here in the Community and for sharing with us your concern. You may try connecting your Dropcam to your computer.

Give these steps a try:

• Plug your Dropcam to your computer.
• Once your Dropcam finishes its start-up, a window should pop up on your computer with Nest Cam or Dropcam setup icons for both Mac OS and Windows. Double click on the icon for the OS your computer uses.
• Follow the instructions to finish the setup.
• Hit this link for more information.

Let us know how it goes.

Regards,

Emerson

[EmersonB]

Hello Maksim84,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps and check the link I shared above? In case you have an update, you know where to find us. 
 
Thanks,
Emerson

[EmersonB]

Hey Maksim84,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson