10-06-2022 03:09 PM
My QR code isn’t connecting. I bought 4 cameras and 2 of them aren’t working. 2 of them work so I know I’m doing it right. I can’t seem to contact anyone that can help me return.
10-06-2022 04:57 PM
You can reach Google Nest Support by starting with this link. Depending on your location and time of day, you may get options for phone or chat contact.
10-11-2022 09:54 AM
Hey ParkerAnderson,
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what type of Nest camera do you have? Does the phone you use have a QR code scan feature? Are they scanning the QR code in a well lit environment? Also, try to manually type in the entry key, serial number, or setup code (for newer versions of camera and doorbell).
Let me know how it goes by replying to this thread.
I appreciate the help, MplsCustomer.
Thanks,
Archie
10-14-2022 04:01 PM
Hey there,
How's it going? Still need help?
Thanks for the help here, MplsCustomer and Archie.
Best,
Jennifer
10-15-2022 04:02 PM
Hello ParkerAnderson,
Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer