New updates to Google Home for camera users: new AI image detection, requested f... Read more
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Resolved! New updates to Google Home for camera users: new AI image detection, requested features, and more!
We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Familiar face detection incorrectly assigning similar faces
Hello,Is there any way other than deleting a face from familiar face detection, when it incorrectly assigns a face to the wrong person? I only get an option to delete the face entirely from the incorrect person. There is no option to move a face to e...
Nest battery doorbell won’t stream video
Every time I attempt to view the live stream of my nest battery doorbell the UI takes me to the camera setting page instead of a displaying the video. I get notifications when the camera detects an object or person, but when I go to watch the video i...
Nest battery cam.... Not Nest?? Why doesn't it work with all my other Nest cams???
I just bought two two packs of the nest battery outdoor cam, and install two of them just to find out that they don't work with the nest app! Why do I have to use Google home to watch these two cams then have to switch to the nest app to see the cams...
Resolved! Installing 2nd gen indoor wired camera
Installing at different location. app doesn’t ask for Wi-Fi information
Resolved! Nest Cam Battery will not connect to network
I have multiple Nest devices, and never had a problem with setup on my network. i have tried to setup 2x Brand new Nest Cam Battery Cameras and go through all the steps. When I get to the 'connecting' step, I keep getting an error that it can't conne...
Problem reinstalling wired Nest doorbell
I had a new door installed in which I had to remove my nest wired doorbell. Upon reinstalling and reconnecting the wires the doorbell works fine until I attached the unit to its mount. The doorbell will ring and image on app and MAX hub is seen. Then...
beyond frustrating... have subscription but cameras won't record video, just snap shots
I have paid for my subscription (Google aware) and it is active (at least you charged me for it) but my 2 cameras will not record video when an event is detected - it will just take a snapshot. I can't just reinstall everything because we also use ne...
Nest Hello Front Door works..... rear button not working
The Nest Hello doorbell works on front door and activates my existing indoor chime. The rear doorbell button no longer works. Both the front and rear buttons worked before installation.
Already installed Nest Cam Outdoor wired
I just purchased a home with existing indoor cameras, outdoor wired cameras, thermostat, doorbell , and a nest connect. The previous owner removed all products from his account. I was able to install the indoor cam's, thermostat, doorbell, and connec...
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