Nest camera won’t reset

[JWmom]

We just moved into our house and the previous resident had put in a Nest camera. I set it up and it worked for a few days.  It stoped working and won’t reset. It’s not the electricity source - I plugged it into a different socket and removed it from the app. The reset button doesn’t work. Is it dead and ready for the scrap heap? I use the iOS Nest app. TIA

[MplsCustomer]

@JWmom 

Did the previous resident remove the camera from their Google Nest app before they moved out? See this Google Nest Help page: https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-...

If your camera is one of the newer ones released since the fall of 2021, the previous owner should have removed it from their Google Home app: https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cnest-thermostat-nest-doorbell-b...

If you're getting a "camera is connected to another account" error, see this page: https://support.google.com/googlenest/answer/9249728?hl=en

[janthadeus]

Hi folks,

Thanks for your help here, MplsCustomer.

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind. 

Thanks,

JT

[JWmom]

Hi, thanks for checking in. I’m going to take down the camera. It worked for a few days but now it doesn’t. I assume it’s broken and no longer working. Thanks anyway!

[aatienza]

Hey JWmom,

We understand and sorry to hear that. We hope we can make it up to you in the future. We're always here to help if you ever change your mind.

Thanks,

Archie

[aatienza]

Hey JWmom,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie