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Nest Cam with Floodlight wont install - assisting nest device issue

akiko
Community Member

Hello - I'm running into an issue with a nest doorbell (battery) and a new nest cam with floodlight that I'm trying to add to my home.   The doorbell has been installed and working properly for about a year.   Now trying to install a new nest cam with floodlight and i keep getting the 'can't connect to assisting device' error.   I've tried setting up a new 'home' and then connecting the cam/floodlight.  It will work, then when I try to add the doorbell to that one, i get the same error.   How do I get both installed on the same 'home' or am i stuck with one being a brick?

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@akiko 

Once you've installed your floodlight camera in the new temporary "home", can you then remove it from the Google Home app and then select your regular "home" and add the camera there?

If you get the same "assisting device" error, can you temporarily turn off your doorbell?

(The "assisting device" error has been a real nuisance for some customers, with no solution from Google Nest.)

I ended up doing a factory reset on the doorbell and then all connected to the same home.  Both are up and running now.

aatienza
Community Specialist
Community Specialist

Hey akiko,

 

Nice catch! We do suggest to keep observing it and let us know right away if anything comes up, we'll be here for you.

 

I appreciate the help, JT.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey akiko,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help here, MplsCustomer.

 

akiko, I want to make sure you're all good — how did the steps go?
 

Thanks,

JT