I only have nest doorbell

[Moronski]

I don’t have any other Nest products but the setup guide insists that I do. That is, the troubleshooter code that I get NC6024 which concerns connecting to my other products!

[MplsCustomer]

@Moronski 

NC024 is SUPPOSED to mean the install process found another Google Nest product in the same  "home" in your Google Nest app or Google Home app, and couldn't connect to it. It's a common error reported here, and some customers get around it by temporarily turning off their other Google Nest products during the install and then turning them on again.

If you really have NO OTHER Google Nest products in your Google "home", perhaps you have a defective Google Nest Hello Doorbell and should contact Google Nest Support at: https://support.google.com/googlenest/gethelp

[EmptyNester]

Keep in mind, "other nest products" include Thermostats, smoke detectors and google speakers and hubs.  Sometimes people forget them.

[janthadeus]

Hey everyone,

Thanks for your help @MplsCustomer and @EmptyNester.

Moronski, I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Thanks,

JT

[janthadeus]

Hi Moronski,

It's me again. Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Best,

JT

[janthadeus]

Hi there, 

It's me again. Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

JT