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Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
No download option for google nest cameras
Requiring Google home is one thing, requiring you purchase aware to be able to see previous event is another...but to not be able to download or share clips from previous camera activity is unacceptable.There is NO download option on previously recor...
1st Generation Doorbell unable to cancel annual subscription
I have been trying to cancel my subscription to google nest hello doorbell 1st generation. I migrated they cancelled out my previous email address and did not transfer the subscription over to my gmail address. My credit card company will not recogni...
Nest Doorbell 2nd Gen- Lock Screw size
Was installing a 2nd gen Nest doorbell (wired). Was putting in the locking screw as final step and it fell to the ground and bounced off the steps- cannot be found. Anyone know the sizing/style of the locking screw (not terminal screw or screws for t...
First Gen camera offline no matter what
My first Gen wired camera suddenly refuses to be online and work - nothing changed on my end, it just stopped sharing video and claims offline no matter what. I’ve tried all the official troubleshooting -anyone have any other ideas? I have two others...
Nest Cam with Floodlight - horrible Event Detection & inconsistent recording
We recently purchased a Nest Cam with Floodlight and installed over the weekend. We bought a Nest Doorbell previously and were very happy with the recording, notifications, etc. - so we decided to subscribe to Nest Aware for more features. The Nest c...
Nest Doorbell Chimes Not Available
Hello,the option to select a doorbell chime disappeared from the settings in the app. Can someone please assist?Chris
Free subscription limits, 3 hours: what does it means exactly?
What does "you can get up to 3 hours of event video history without a subscription" mean exactly?I thought that it means that I can store recorderd events for a total duration of 3 hours. Hence, for instance, if every single alert events has a durati...
How can I Tell if someone has turned off Near Cameras
I am concerned that my partner who has access to my phone has turned off my cameras at night before but I can’t seem to find a way to figure out from the history if this is the case or if they have gone offline.I have notifications setup in case the ...
Re-adding devices to Google home
After installing a new router and removing the previous one, I cannot add the previous Google devices that were part of Google Home. These include: Google outdoor cam/battery and google doorbell/battery. Oddly though I was able to add nest thermostat...
What does the Nest cam do when its Idle
Hi,I have recently purchased a two pack Google Nest Cam (battery) pack and installed the camera without the power cable. I don’t have a power outlet outside.The camera show in Idle mode all the time. Is it supposed to do anything while it’s Idle? Is ...
