Nest doorbell help - can I add my doorbell without access to the QR code? have serial #

[lacey1024]

Is there any other way that I can get the "6 digit code" to add my doorbell to my Nest app aside from QR code?  

I have the Device Id and serial # from previously adding to my Google Home app. 

It is the wired doorbell, and i can't remove from wall to view QR code without disconnecting the wires and causing issues. 

[MplsCustomer]

@lacey1024 

You could try contacting Google Nest Support to see whether they are willing and able to provide the QR Code if you have the Serial Number and Device ID:

https://support.google.com/googlenest/gethelp?hl=en

[Jeff]

Hi lacey1024,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[lacey1024]

 No, as I contacted support and they told me that my doorbell cannot be managed in the Nest app.  The only way is through the Google Home app, which does not offer me any options that I need to record or control the device. If that is not correct, please help. 

[janthadeus]

Hi there,
 

Thanks for keeping us posted. No worries, we'll sort this out. If you have a Nest Hello doorbell (wired) adding the device must be done in the Nest app. The 6 digit entry key is located at the back of the doorbell. It’s also located on the yellow envelope with the QR code that comes in the box. 
 

Have a look at this article and let us know if you need more help: Install Nest Doorbell (wired).

I appreciate the help here, MplsCustomer's and Jeff.

Thanks,

JT

[EmersonB]

Hi everyone,

@lacey1024 I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

@Jt, @Jeff and @MplsCustomer I appreciate your help.

Best,
Emerson

[EmersonB]

Hello lacey1024,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Emerson

[lacey1024]

It does not resolve my issue... no number still

[MplsCustomer]

@lacey1024 

Was Support unwilling to provide you with the Setup Code even though you have the Device Id and serial # ?

[lacey1024]

Correct. And then I was told it is only mended in Google Home app and will not work in Nest app at all

[MplsCustomer]

@lacey1024 

If you have the newly released 2nd gen Google Nest Doorbell (wired), it works only in the Goggle Home app.

If you have the older Google Nest Hello Doorbell, is installed in the Google Nest app, but can be viewed (but not administered) in the Google Home app.

With all the problems that missing QR codes and Setup Codes cause, Google Nest should really provide a "save me" card with its devices, that contains the QR code and Setup Code.

[lacey1024]

So I have no way to adjust video settings or save videos??? 

[MplsCustomer]

@Jeff, @janthadeus , and @EmersonB :

As Google Nest Community Specialists who have commented here, is there really no way for Google Nest to provide this customer with their doorbell's Setup Code if they can provide the Device ID and the Serial Number?

[EmersonB]

Hi lacey1024,

I understand your concern about adding your Nest doorbell (wired) to your Nest App. However, the setup code and QR code are unique to each of them and you can only get them on the actual device.

For Nest Doorbell (wired) or Nest Hello:
The 16-digit serial number is found on the back of the device, above the QR code.

I appreciate your response @MplsCustomer.

Regards,
Emerson

[EmersonB]

Hello there,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks,
Emerson

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Emerson.

Best,

JT