Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Unfortunately, do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. If your device is still under warranty, please fill out this form and a higher tier of support will reach out to you with next steps.
We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Thanks for the help here, Brad.