Nest indoor wired cameras constantly going offline

[Sarool]

Hello, 

I added 2 wired indoor Nest cameras to my set up in June 2022 and they go offline for hours almost everyday. I have AT&T fiber internet. One of the cameras is about 3 feet from my wireless router and the other is maybe 25 feet from an extender. Neither camera is exposed to extreme temperatures and it happens any time of day or night. I have tried unplugging them from time to time in an effort to resolve this issue, but had no success. Any suggestions or known issues that might explain my problem?

[aatienza]

Hey Sarool,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what's the status light of your Nest cameras? Are you getting any error messages? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, do other devices experience slow internet speeds?
 

Check out this link on how to Troubleshoot offline Nest camera or doorbell.

Thanks,

Archie

[Sarool]

I am not getting any error messages and there are no other devices near the cameras. I have gigabit fiber internet which never seems to be a problem. 

[EmersonB]

Hello Sarool,

Thanks for getting back to us and I know how it feels when your Nest cameras are not working. Let's see what we can do here. To confirm, what is the light status of your Nest cameras while offline? Are they connected on the same Wifi network like your other Nest cameras? 
 

Give these steps a try:

• Restart your Nest camera and Wifi router.
• Reinstall your Google Home App.
• If the issue persists, reset your Nest camera to the factory default.
• Re-add the Nest camera to the Nest App.
   

Looking forward to your response.
 

Regards,

Emerson

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Sarool]

Thanks. One of the indoor cameras is currently offline and has a solid green light. Unplugging it and plugging it back in gets it back online, but it’s only a matter of time before it goes offline again. The camera is 3 feet from my wireless router

[Brad]

@Sarool

Have you attempted to reach out to support regarding this? I believe that they may be able to assist you with further options than we are able to offer in the forums.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[janthadeus]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Archie, Emerson and Brad.

Best,

JT

[EmersonB]

Hi everyone,

@Sarool I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

Thanks for your response Archie.

Best,
Emerson

[EmersonB]

Hi Sarool,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Emerson