Frozen account setup

[PaulLane]

After confirming the address and clicking Done on the map page, the web page froze. How can I activate it or can I close it?

[EmersonB]

Hi PaulLane,

Thanks for posting and I'm sorry to hear if you're having trouble about your account setup. To better understand this, are you referring to the website of https://goo.gle/2qjvVSU? or are you setting up your account through the Nest App or Google Home App? if so, have you tried to reinstall the App?

Looking forward to your response.

Regards,
Emerson

[EmersonB]

Hey PaulLane,

Chiming in to see if you still need assistance with this.  Let us know if you have additional questions.

Best,
Emerson

[EmersonB]

Hello PaulLane,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Thanks,
Emerson