1 out of 2 cameras recording

[Brewer615]

Hello. I have two cameras and only one is recording. I’ve looked at the settings for the other and they are the same for the one that is working. 

[MplsCustomer]

@Brewer615 

Do you have a Nest Aware subscription? Are both cameras in the same home covered by your Nest Aware subscription? If you select your camera in the Google Home app (assuming you have the 2nd generation Nest Cam Indoor) or on a Nest Hub, do you get live video?

[Brewer615]

They are both under the same home 

[Brewer615]

When I chose nest aware it didn’t have me chose a specific camera. 

[MplsCustomer]

@Brewer615 

Only the older 1st generation Nest Aware subscriptions were per camera.  The current subscriptions apply to all the cameras in the same Google Nest "home".

Can you view live video on your camera that is not recording?  When you select history, what do you get?

[Brewer615]

It’s second generation.  Yea I can live video. When I go to history says no events recorded. 

[MplsCustomer]

@Brewer615 

Your event video history will only show events your camera detects. Perhaps your camera is not detecting events. If you walk in front of your camera, do you get a notification for the event? If not, do you see any obvious reasons that would make it hard for this camera to detect events? If you have a Nest Aware Plus subscription, do you get 24/7 continuous video history?

You could try contacting Google Nest Support:

https://support.google.com/googlenest/gethelp?hl=en

[EmersonB]

Hi folks,

@Brewer615 thanks for posting and I'm sorry to hear if you're having trouble with your other Nest camera. To know more about this, I'd like to ask some questions: What type of Nest camera do you have? How’s the Wifi signal on that part of your house? What's your update about subscribing to the Nest aware? To know more about Nest Aware, just hit this link.

Looking forward to your reply.

@MplsCustomer I appreciate the help.

Regards,

Emerson

[EmersonB]

Hello Brewer615,

I just wanted to follow up and see if you still need any help? Let me know if you have any additional questions from here.

Best,
Emerson

[EmersonB]

Hello Brewer615,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Thanks,
Emerson