Google Nest Community

bruceantonacci8 · ‎10-10-2022

nest battery camera at 1% and will not charge

MplsCustomer · ‎10-10-2022

We have had a Google Nest Camera (Battery) plugged in all the time with the optional power cable, and it stays charged at 77% or more at all times.

Do you have the charging cord or power cable plugged into the bottom of the camera with the cord feeding towards the FRONT of the camera?

aatienza · ‎10-16-2022

Hey bruceantonacci8,

Oh no! I'm sorry to hear that. When did it start happening? To confirm, were you able to properly connect the power cable and adapter to your camera? Have you tried using a different power cable and adapter to see if that helps? Also, have you tried any troubleshooting steps to fix this?

I appreciate the help, MplsCustomer.

Thanks,

Archie

aatienza · ‎10-23-2022

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

aatienza · ‎10-25-2022

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie