unable to share not recognizing password

[HenryDenny]

after accepting the family invitation i was prompted to put in my email and password and it keep saying incorrect 

[HenryDenny · Accepted solution]

after accepting the family invitation i was prompted to put in my email and password and it keep saying incorrect 

[HenryDenny]

did not see any highlighted arears

[kcruzgonzalez]

Hi HenryDenny,

Thank you for posting in the community. It looks like you're having trouble accepting a family invitation, as you're prompted for your email and password, and it keeps saying "incorrect." It's important that family members can join and manage devices, and I'm here to help you figure this out.

This issue typically arises when there's a discrepancy with the Google Account being used or if there's a cache issue.

To help me understand what might be happening and provide you with the best troubleshooting steps, could you please answer a few questions?

1. Are you trying to accept the invitation through the Google Home app or via a link in an email?

2. Are you certain you are entering the email address and password for the exact Google Account that the family invitation was sent to? Sometimes, if you have multiple Google Accounts, it's easy to mix them up.

3. Have you tried clearing the cache of your Google Home app on your device or tried accepting the invitation from a different device (e.g., another phone or tablet)?

4. Can you successfully sign into that specific Google account directly through a web browser using the same email and password you're trying to use for the invitation?

I'll look forward to your response so we can work towards getting you successfully added to the family.

Regards,

Kevin