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Can’t enter serial number Google nest camera 2 nd gen

Dfusconi
Community Member

Monday

Can’t enter serial number to install on app

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3 REPLIES 3

MplsCustomer
Bronze
Bronze

Monday

@Dfusconi 

The 6-character alphanumeric setup code printed on the base of the camera--not the serial number--can be used instead of scanning the QR code when installing a 2nd gen Google Nest indoor camera in the Google Home app, as shown at about 1:00 in this video:

https://www.youtube.com/watch?v=KlvRybsaJLs

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Dfusconi
Community Member
In response to MplsCustomer

Thursday

Can’t enter serial number in screen no way to input it

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MplsCustomer
Bronze
Bronze
In response to Dfusconi

Thursday

@Dfusconi 

I'm just another Google Nest customer.

I don't know how I provided a link for installing the 2nd gen indoor camera. Here's a link for installing the 2nd gen battery camera. The install instructions start at about 0:56 in the video. If you don't have the QR code, you select "Continue without scanning":

https://support.google.com/googlenest/answer/10919314

What happens when you follow those instructions in the Google Home app?

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