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Unable to connect new Nest inside cameras

TheOneRev
Community Member

I've just purchased two Nest 2nd gen indoor cameras and I am unable to connect them to my established "home". I already have 2 outdoor cameras, 2 Google minis and a hub that I didn't have an issue connecting. 

 

When I try to use the Google Home app to add the cameras it can't find them on Bluetooth and then it sends me to the Nest app. On the Nest app if I scan the QR code it gets stuck on looking for a serial number. If I try to manually enter the number it sends me back to the Google home app. 

Things I've tried 

Resetting the router, factory resetting the cams, moving closer/further from the router, using a wifi hotspot with another phone, checking my router firewall, deleting the apps and resinstalling, making a "test" home, and asking a Google assistant for help. All have failed. 

I'm not sure how it can be so difficult to add two new cameras when it previously took about 5 minutes. Any help would be appreciated. 

 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@TheOneRev 

A few months ago, some customers in this forum had what seems to be the same problem, where each app referred them to the other app. They were able to resolve it by updating the Google Home app on their phone.

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@TheOneRev 

A few months ago, some customers in this forum had what seems to be the same problem, where each app referred them to the other app. They were able to resolve it by updating the Google Home app on their phone.

aatienza
Community Specialist
Community Specialist

Hey there,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@TheOneRev I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

 

Thanks for your help, Archie and MplsCustomer.

 

Regards,
Emerson

TheOneRev
Community Member

Everything is all good! Thanks 

Ebedia
Community Specialist
Community Specialist

Hello TheOneRev,

 

Awesome — glad to hear that and thanks for getting back to us. We'll then go ahead and lock this thread after a day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best,
Emerson