Cannot adjust volume in Nest video preview

[samsontan]

I cannot seem to adjust the volume when previewing camera feed. 

[janthadeus]

Hi samsontan,

Thanks for visiting the Community. My apologies for the late response here. Let's check this out — a few questions:

1. What type of camera is in question?
2. What's the make and model of your phone?
3. When did the issue start?
4. What troubleshooting steps have you tried?

Looking forward to your response.

Thanks,

JT

[samsontan]

Hi Jan

What type of camera is in question? Google nest

What's the make and model of your phone? Samsung s22+

When did the issue start? Since switching phones

What troubleshooting steps have you tried? It lets me adjust volume when I'm connected to a Bluetooth headset but just not on the mobile phone's speakers. 

[Brad]

@samsontan

I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[samsontan]

Hi there,

I have tried restarting and as it try changing the volume level the indicator moves but the volume that comes out does not respond to the levels as displayed. It just stays constant at the same volume level. 

[Brad]

@samsontan

I am glad to hear you have tried those troubleshooting steps! It is too bad they didn't resolve the issue for you. I found a great article that I would suggest you take a look at which can be found here. 

Best regards,

Brad

[aatienza]

Hey samsontan,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey samsontan,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie