I’m trying to save a clip and keep getting an error that it can’t save more than 3 hours. I selected delete all video history (which sucks because previously you could delete individual clips).
After doing this, it STILL won’t allow me to save an important video clip!!!! Can someone from nest or Google please help as this is needed for my mom’s nurses!!!!!!
Thanks for reaching out! I'm sorry to know that you can't create a video clips for more than 3 hours. You can save up to 3 hours of video clips in the Nest app. If a clip is too big to be saved in the remaining storage, the app will tell you that you’re out of storage space. You’ll have to download and delete clips to make room before you can save a new clip.
You may check this article about saving and downloading video clips.
Let me know how it goes.
I'm sorry for the trouble. To confirm, are you using a Google Home app or Nest app to download a video clip? Is this your first time experiencing this issue? If you need immediate assistance, you might want to reach out to our support team. Here's the link.