QR code says not compatible

[Ravo]

Trying ro set up nest doorbell and when I scan QR code comes up with an error message that says not compatible. How do I continue set up?

[Ravo]

 

[MplsCustomer]

@Ravo 

That's a very strange message to get when trying to install a battery doorbell. In the Google Home app, did you select the plus sign in the upper left corner and select "Set up devices" and then "New devices" and then your "home" prior to scanning your doorbell's QR code?

If you did and you're still getting that message, you could try contacting Support:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hey Ravo,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT

[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT